Important Links

FINANCIAL AID LINKS

 

DEBT MANAGEMENT LINKS

The Ombudsman Office

The Ombudsman Office is a final resource after individuals look for help through other customer service avenues. Before contacting the Ombudsman, borrowers concerned about student loans should contact their loan holder or visit our web site for further information. Current students should contact their financial aid office first.

When contacting the Ombudsman Office, be ready to:

The easiest way to contact the Ombudsman is to file an on-line assistance request thru http://studentaid.gov/repay-loans/disputes/prepare. Other contact options are:

Mail:
U. S. Department of Education
FSA Ombudsman Group
830 First Street, N. E., Mail Stop 5144
Washington, D.C. 20202-5144

Phone: 202-377-3800 (Toll) Washington DC – Financial Aid Professionals should use this number
Phone Toll Free: 1-877-557-2575 (Best used to initiate a Case)
TDD: 202-377-3800
FAX: 202-275-0549
Email: fsaombudsmanoffice@ed.gov
Website: http://StudentAid.gov/ombudsma

 

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